Política de Devoluciones y Reembolsos

Return and Refund Policy

At Pawsy, your satisfaction is our priority. If for any reason you are not satisfied with your purchase, we have a clear and transparent return policy, in compliance with Law No. 24.240 on Consumer Protection of the Argentine Republic.

1. Right of Withdrawal

In accordance with Article 34 of Law No. 24.240, you have the right to revoke your purchase within 10 (ten) business days from the date you received the product, without the need to provide any reason and at no cost to you.

2. Conditions for Returns

For your return to be accepted, the product must meet the following conditions:

  • Be in its original condition, unused, and with all its labels
  • Include the original packaging and all accessories
  • Be accompanied by the proof of purchase or order number

Returns will not be accepted in the following cases:

  • Products that have been used, damaged by the customer, or are missing labels
  • Personalized or custom-made products
  • Hygienic items without the security seal

3. Return Process

To initiate a return, follow these steps:

  1. Contact us through our official channels within the established timeframe
  2. Provide your order number and the reason for the return
  3. Our team will inform you of the steps to follow for shipping the product
  4. Once the product is received and verified, we will process your refund

4. Refunds

Once the return is approved, the refund will be credited:

  • Credit/debit card: within 5 to 10 business days, depending on the issuing bank
  • Bank transfer: within 3 to 5 business days
  • Mercado Pago: within 2 to 3 business days

The refund will be made through the same payment method used in the original purchase.

5. Defective or Damaged Products

If you received a defective or damaged product, contact us immediately. We will cover the shipping costs for the return and will send you a replacement or issue a full refund, at your choice.

6. Legal Warranty

All our products have the minimum legal warranty of 3 (three) months established by Law No. 24.240 for new products. For products with a manufacturer's warranty, the term may be longer.

7. Contact

To initiate a return or inquire about refunds, contact us through our official channels. Our team will respond within 48 business hours.

Last update: October 2026