Frequently Asked Questions

Find here the answers to our customers' most common questions. If you can't find what you are looking for, don't hesitate to contact us.

📦 Orders and Purchases

How do I place an order?

You can place your order directly from our online store. Select the products you want, add them to the cart, and follow the steps to complete the purchase securely.

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of placing it, provided it has not yet been dispatched. To do so, contact us immediately through our support channels.

How do I know if my order was confirmed?

You will receive a confirmation email with your purchase details and order number. Check your inbox and spam folder.

💳 Payments

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard, American Express), bank transfers, Mercado Pago, and other methods enabled on our platform.

Is it safe to pay on your site?

Yes, all transactions are processed using SSL encryption technology and through certified payment platforms. Your financial data is protected at all times.

Can I pay in installments?

Yes, we offer the option to pay in installments with participating credit cards. The available options are displayed at checkout.

🚚 Shipping

How long will it take for my order to arrive?

Estimated delivery times are:

• CABA and GBA: 2 to 5 business days
• Rest of the country: 5 to 10 business days

How can I track my order?

Once dispatched, you will receive an email with the tracking number to track your shipment in real time.

Do you ship nationwide?

Yes, we ship throughout the entire territory of the Argentine Republic.

🔄 Returns and Refunds

Can I return a product?

Yes, you have up to 10 business days from the receipt of the product to exercise your right of withdrawal, in accordance with Law No. 24.240. The product must be in its original condition.

When will I receive my refund?

Once the return is approved, the refund is credited within 2 to 10 business days depending on the payment method used.

What do I do if I received a defective product?

Contact us immediately with photographs of the product and the packaging. We will manage the replacement or full refund at no additional cost to you.

🐶 About Our Products

Are the products suitable for all breeds and sizes?

Each product features detailed information about the recommended size, breed, and dimensions. We recommend reading the full description before purchasing.

How do I know which size to choose for my pet?

On each product page, you will find a size guide with the corresponding measurements. If you have any questions, contact us and we will help you choose.

📞 Customer Service

How can I contact you?

You can contact us through our official customer service channels. We respond within 48 business hours.

What are your office hours?

Our team is available Monday to Friday from 9 AM to 6 PM (Argentina time, UTC-3).